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Deposit & Payment Services Associate

Position Title: Deposit & Payment Services Associate
Location: Rockport, ME
Camden National Bank is a full-service community bank that offers an array of consumer and business financial products and services, accompanied by the latest in digital banking technology to empower customers to bank the way they want. The Bank provides personalized service through a network of 60 banking centers, 76 ATMs, and lending offices in New Hampshire and Massachusetts, all complimented by 24/7 live phone support. We are dedicated to enriching the lives of people, helping businesses succeed, and vitalizing the communities we serve. We offer outstanding benefits, training, and development programs as well as a rewarding culture that encourages a healthy work-life balance.
Position Brief:
Partner with team members with the overall goal of providing quality service and operational support while being responsible for incoming and outgoing paper and electronic items to the Bank. Understand the entire lifecycle of the operation functions in this area, while providing high attention to detail to support our banking centers and internal and external customers. Deposit & Payment Services Associates have the opportunity to serve as experts in reconciliations (DDAs, GLs, debit cards, ACHs, etc), verification of deposits, debit card production, ACH processing, check processing, and/or mail room functions. Stakeholders on this team are one desk away from the customer and serve as an internal support area for customer facing staff. Work in an area that is structured, with many opportunities to learn new things and to see the "big picture" of our business.
Responsibilities:
Critical functions include, but are not limited to:
Reconciliation (DDAs and GLs), new accounts, gift cards, official checks, etc; verification of deposit; high dollar check review
General ACH processing
Check processing POD (data entry, reject correction and balancing)
Serve as an expert on the lifecycle of customer transactions (with the exception of loans)
Monitor the validity of information inputted into the system
Support internal customers by providing phone coverage and support. Serve as a guru for banking center staff on transaction processing. Estimate 10% of time is answering support calls from internal Stakeholders.
Process transactions
Work closely with software and equipment vendors for service and support as needed. Take initiative to reach out them and resolve any issues as they arise.
Deposit & Payment Services Associates may perform any combination of the following functions:
Perform maintenance functions, including but not limited to: address changes, maintaining CIF, etc.
Verify customer changes and information
Special handling of items, such as unposteds and item returns
Qualifications:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Benefits:
Competitive Salaries
Paid Time Off and Holiday Pay
Access to the Employee Assistance and Wellness Programs
401(k) Retirement Savings Plan with Company Match
Tuition Reimbursement and Career Development
Free Checking and Savings Accounts, Bill Pay and Loan Rate Discounts
Health, Dental and Vision Insurance
Medical and Dependent Care FSAs
Company contribution HSAs
Basic and Supplemental Life Insurance
Short and Long Term Disability Insurance
Training and development opportunities
About Camden National Bank:
Camden National Corporation (NASDAQ:CAC), founded in 1875 and headquartered in Camden, Maine, is the largest publicly traded bank holding company in Northern New England with $3.9 billion in assets and nearly 650 employees. Camden National Bank, its subsidiary, is a full-service community bank that offers an array of consumer and business financial products and services, accompanied by the latest in digital banking technology to empower customers to bank the way they want. The Bank provides personalized service through a network of 60 banking centers, 76 ATMs, and lending offices in New Hampshire and Massachusetts, all complimented by 24/7 live phone support. Comprehensive wealth management, investment, and financial planning services are delivered by Camden National Wealth Management.
Employment with Camden National is on an at-will basis, meaning employment is not guaranteed for any specific period of time, and any employment relationship established may be terminated by either party at any time, for any reason, with or without notice. Completion of an employment application is not a contract, express or implied, guaranteeing employment. Camden National Bank is an Equal Opportunity Employer and does not discriminate on the grounds of race, color, religion, sex, sexual orientation, including gender identity and gender expression, national origin, citizenship status, age, disability, genetic information or veteran status.



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